Related Experiment Video
Updated: Feb 6, 2026
Improving IV Insulin Administration in a Community Hospital
Published on: June 11, 2012
Do Crowdsourced Hospital Ratings Coincide with Hospital Compare Measures of Clinical and Nonclinical Quality?
Victoria Perez1, Seth Freedman1
1School of Public and Environmental Affairs, Indiana University, Bloomington, IN.
Objective:
To determine the consistency with which government-issued hospital quality ratings and crowdsourced ratings on social media sites identify hospital quality.
Data Sources:
Hospital ratings from Facebook, Google, and Yelp were linked with Hospital Compare (HC) measures.
Study Design:
Fixed-effects linear regression model.
Principal Findings:
Among crowdsourcing sites' best-ranked hospitals, 50-60% were also the best ranked on HC's overall and patient experience ratings; 20% ranked as the worst. Best-ranked hospitals had significantly better clinical quality scores than worst ranked hospitals, but were not more likely to be the highest rated in terms of HC's clinical quality measures alone.
Conclusions:
Crowdsourcing sites and HC provide comparable information on patient experience; scores were less consistent in terms of risk-adjusted measures of patient safety and clinical quality.
More Related Videos
04:32Murine Oropharyngeal Aspiration Model of Ventilator-associated and Hospital-acquired Bacterial Pneumonia
Published on: June 28, 2018
09:18Measurements of Motor Function and Other Clinical Outcome Parameters in Ambulant Children with Duchenne Muscular Dystrophy
Published on: January 12, 2019
Related Concept Videos
00:59Hospitals-II
Nurses that work in...
01:28Hospitals-I
03:09Measuring Reaction Rates
02:53Reaction Rate
The mathematical representation of the change in the concentration of reactants and products, over time, is the rate...
01:05Quality Control
Quality control helps track data, visualize trends, and identify variations, making it easier to detect deviations that may affect the accuracy of an analysis. One way to do this is by generating a quality control chart, which...
01:19Quality Assurance