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Language matters: a UK perspective.

C E Lloyd1, A Wilson1, R I G Holt2

  • 1School of Health, Wellbeing and Social Care, Open University, Milton Keynes.

Diabetic Medicine : a Journal of the British Diabetic Association
|August 14, 2018
PubMed
Summary
This summary is machine-generated.

Using appropriate language in clinical encounters is crucial for diabetes care. Negative language can harm patient engagement and self-management, while training can improve communication skills.

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Area of Science:

  • Health Communication
  • Clinical Linguistics
  • Patient Experience Research

Background:

  • Limited awareness exists regarding the specific importance of language in clinical settings, often overshadowed by broader communication discussions.
  • The impact of language on patient-provider interactions within healthcare is an under-researched area.

Purpose of the Study:

  • To systematically review existing evidence on the role of language in clinical encounters.
  • To identify knowledge gaps concerning language use in diabetes care.
  • To inform the development of a position statement on language in diabetes care.

Main Methods:

  • A comprehensive scoping study was conducted.
  • Existing research on language in clinical encounters was reviewed to understand its role and identify gaps.

Main Results:

  • Carefully chosen language positively influences patient experiences in diabetes care.
  • Stigmatizing or discriminatory language can lead to disengagement from health services and suboptimal diabetes self-management.
  • Language barriers and cultural misunderstandings can compromise clinical encounters and diabetes self-management.
  • Empirical evidence suggests that language and communication skills can be improved through targeted training.

Conclusions:

  • The findings highlight the significant impact of language on patient care and outcomes.
  • Further research and development of best practices are needed to optimize language use in clinical settings.
  • Recommendations for appropriate language in clinical encounters are being developed by groups like the NHS England Language Matters Group.