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Are parents and children satisfied with CAMHS?
F McNicholas1, Udo Reulbach2, Sarah O Hanrahan3
11Consultant Child & Adolescent Psychiatrist,Department of Child and Adolescent Psychiatry,Our Lady's Children's Hospital,Crumlin,Dublin 12 and St. John of Gods,Lucena Clinic,Rathgar and University College Dublin,Ireland.
Irish Journal of Psychological Medicine
|August 18, 2018
Summary
Client satisfaction with Child and Adolescent Mental Health Services (CAMHS) is high among both parents and young people in Ireland. Feedback is crucial for developing responsive, client-centered mental health care.
Area of Science:
- Child and Adolescent Mental Health
- Healthcare Service Evaluation
- Patient Satisfaction Studies
Background:
- Client satisfaction is a key indicator of healthcare seeking, treatment adherence, and health outcomes.
- Understanding differing perspectives between parents and young people is vital for assessing services.
- This study focuses on Child and Adolescent Mental Health Services (CAMHS) in Ireland.
Purpose of the Study:
- To examine client satisfaction with Child and Adolescent Mental Health Services (CAMHS) in Ireland.
- To compare the perspectives of parents and adolescents on CAMHS.
- To identify factors influencing satisfaction with CAMHS.
Main Methods:
- The Client Satisfaction Questionnaire-8 (CSQ-8) was administered to open cases at three urban CAMHS.
- A total of 426 questionnaires were returned (280 parents, 146 adolescents), yielding a 49% response rate.
- Statistical analyses included Mann-Whitney U-tests, Spearman correlations, and Chi-squared tests.
Main Results:
- No significant differences in general satisfaction were found between parents and adolescents.
- High satisfaction ratings were reported, with 77.1% finding the program met user needs and 93.1% recommending the program.
- Factors positively associated with satisfaction included child's age, receiving a diagnosis, frequent attendance, and proximity to the service. A negative correlation was found between reduced impairment and satisfaction.
- Waiting times did not correlate with satisfaction, and 53% requested extended clinic hours.
Conclusions:
- Regular user feedback is essential for measuring and improving service quality.
- Developing effective, accessible, and client-centered CAMHS requires ongoing partnership with families and young people.
- Services should evolve to be responsive to user needs, including potentially adjusting operating hours.
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