Patient satisfaction and quality of care: a prospective study at outpatient dermatology clinics
Sachi Patel1, Adam V Sutton1, Joseph Thorpe1
1Department of Dermatology, Keck School of Medicine, University of Southern California, Los Angeles, USA.
Abstract:
Patient satisfaction often is used as a proxy for quality of care, with physicians evaluated and reimbursed based on patient satisfaction scores. As a specialty, dermatology is lagging in quality improvement studies. To fill this gap, we conducted a prospective study of targeted interventions administered at outpatient dermatology clinics to determine if they resulted in statistically significant increases in patient satisfaction measures, particularly among Spanish-speaking patients. This study, along with the existing body of research, suggests the need for continued work to maximize patient satisfaction in dermatology.
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