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Lessons of Leading Organizational Change in Quality and Process Improvement Training
17th Infantry Division, Medical Operations, Bldg 4290, Joint Base Lewis-McChord, Tacoma, WA.
Abstract:
Physicians operate in complex health care systems where leading change is an important competency, often practically implemented in process and quality improvements. This case describes a deployed junior officer leading change through a process improvement. It aligns the plan, do, study, act model with Kotter's model of leading organizational change.
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