Employing a Root Cause Analysis Process to Improve Examination Quality

Sally A Santen¹, Karri L Grob, Seetha U Monrad+4

• ¹S.A. Santen is currently senior associate dean of assessment, evaluation, and scholarship and professor, Department of Emergency Medicine, Virginia Commonwealth School of Medicine, Richmond, Virginia, and at the time of this work was assistant dean for educational research and quality improvement and professor, Departments of Emergency Medicine and Learning Health Sciences, University of Michigan Medical School, Ann Arbor, Michigan; ORCID: http://orcid.org/0000-0002-8327-8002. K.L. Grob is assistant director of preclinical evaluation and assessment, Office of Medical Student Education, University of Michigan Medical School, Ann Arbor, Michigan. S.U. Monrad is clinical associate professor, Departments of Internal Medicine and Learning Health Sciences, University of Michigan Medical School, Ann Arbor, Michigan. C.M. Stalburg is division chief and associate professor, Division of Professional Education, Department of Learning Health Sciences, and associate professor, Department of Obstetrics and Gynecology, University of Michigan Medical School, Ann Arbor, Michigan. G. Smith is professor, Departments of Obstetrics and Gynecology, Molecular & Integrative Physiology, and Urology, University of Michigan Medical School, Ann Arbor, Michigan. R.R. Hemphill is chief quality and safety officer, Virginia Commonwealth University Health System, and associate dean for quality and safety and clinical professor, Department of Emergency Medicine, Virginia Commonwealth School of Medicine, Richmond, Virginia. N.L. Bibler Zaidi is associate director of advancing scholarship, Office of Medical Student Education, University of Michigan Medical School, Ann Arbor, Michigan.