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Area of Science:

  • Trauma Surgery
  • Health Informatics
  • Patient Safety

Background:

  • Postdischarge phone calls can improve patient-provider communication, potentially reducing readmissions and emergency department (ED) visits.
  • Trauma patients face complex social and medical issues, necessitating effective post-discharge support.
  • Automated systems offer a scalable solution for identifying patient needs after discharge.

Purpose of the Study:

  • To evaluate the utility of an automated phone call system in identifying gaps in trauma care.
  • To assess the types of issues prompting nurse callbacks for trauma patients post-discharge.

Main Methods:

  • A Level 1 academic trauma center implemented an automated phone call system (CipherHealth LLC platform) for trauma patients 2-3 days post-discharge.
  • Automated calls queried patients on symptoms, equipment, medications, discharge instructions, and follow-up needs.
  • Alerts triggered registered nurse callbacks for identified patient issues.

Main Results:

  • Of 1,382 discharged trauma patients, 186 calls were completed.
  • 27% of completed calls resulted in a nurse callback.
  • Top reasons for callbacks included symptoms (26%), follow-up appointments (22%), medication issues (21%), and discharge instruction clarification (15%).
  • Over 25% of trauma patients required further clarification post-discharge.

Conclusions:

  • Automated post-discharge calls effectively identified significant patient needs in the trauma population.
  • Further research is warranted to determine if these calls impact complications, ED visits, readmissions, and patient satisfaction.
  • This pilot study suggests a valuable role for automated follow-up in improving trauma patient outcomes.