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Connecting patient experience, leadership, and the importance of involvement, information, and empathy in the care
Jana Archer1, Lynn Stevenson2,3, Angela Coulter4
11 Vancouver Island Health Authority, Royal Jubilee Hospital, Victoria, British Columbia, Canada.
Abstract:
To improve health outcomes, restore trust, and create a safe and healing environment for patients, the health system needs to shift from being disease, system, and provider focused to being patient centred. Drawing from a patient story, this article focuses on three aspects of the care process that have a significant impact on patient experience: involvement in care, information about treatment and care, and empathy and respect. It will also provide recommendations for leaders in how to become more patient centred and aligned to the LEADS competency framework.
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