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The Collective Trust Game: An Online Group Adaptation of the Trust Game Based on the HoneyComb Paradigm
Published on: October 20, 2022
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Trust and distrust in information systems at the workplace.
Meinald T Thielsch1, Sarah M Meeßen1, Guido Hertel1
1Department of Psychology, University of Münster, Münster, Germany.
Peerj
|September 19, 2018
Summary
Employee trust in information systems (IS) is crucial for digitalization. System reliability and information credibility are key predictors of trust, impacting well-being and performance at work.
Area of Science:
- Information Systems
- Organizational Psychology
- Human-Computer Interaction
Background:
- Digitalization drives complex information system (IS) adoption in workplaces.
- Employee trust in IS is a critical factor for successful system utilization.
- Limited systematic research exists on the preconditions for trust in work-related IS.
Purpose of the Study:
- To explore and validate the preconditions for trust in work-related IS.
- To develop and test an integrative model of trust in IS within occupational settings.
- To identify key predictors influencing employee trust and distrust in IS.
Main Methods:
- Study 1: Content analysis of 111 critical incidents from 30 professionals describing trust/distrust in IS.
- Development of 12 predictors for trust and distrust, extending the IS success model.
- Study 2: Validation of the integrative model using an online questionnaire with 179 professionals.
Main Results:
- Reliability (system quality) and credibility (information quality) of IS emerged as the most significant predictors of trust and distrust.
- Trust events were associated with higher well-being and performance.
- Distrust events were linked to increased experienced strain.
Conclusions:
- This study presents the first comprehensive, empirically validated model of trust in IS at work.
- Findings offer theoretical advancements and practical implications for fostering IS trust.
- Recommendations are provided for supporting trust and mitigating distrust in workplace IS.
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