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Published on: June 21, 2010
Nurses developing confidence and competence in telehealth: results of a descriptive qualitative study
1a School of Nursing , University of Auckland , Private Bag 92019, Auckland , 1142 , New Zealand.
Background:
The widespread use of telehealth brings benefits to improve access to healthcare for rural and remote populations.
Objective:
This study explores what nurses considered important to confidently and competently participate in telehealth.
Design:
A descriptive qualitative approach was selected.
Methods:
Nine New Zealand Registered Nurses who worked in different clinical settings who use telehealth were identified through snowball sampling, and participated in single semi-structured interviews, which were thematically analysed using a general inductive approach.
Findings:
The nurses' experience of using telehealth, from novice to becoming more proficient, was the main theme identified, with sub-themes of: Initial use of telehealth, hands-on training, specialty experience, mentorship and technological know-how. The confidence of nurses using telehealth in this study may reflect their clinical nursing experience.
Conclusion:
Recommendations include the need for more telehealth education and preparation, including incorporating telehealth in under and postgraduate nursing programmes. Additionally, specific telehealth nursing competencies are warranted.
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