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Uncertainty about the effort-performance relationship in threshold-based payment schemes.

Anne Sophie Oxholm1, Søren Rud Kristensen2, Matt Sutton3

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Healthcare providers may exert unrewarded effort in incentive schemes when uncertain about performance metrics. This uncertainty, linked to experience and control, can lead to payers extracting unpaid work.

Keywords:
Pay for performanceProvider behaviourThresholdUncertainty

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Area of Science:

  • Health economics
  • Healthcare management
  • Behavioral economics

Background:

  • Performance-based incentive schemes are common in healthcare.
  • These schemes often include payment thresholds, limiting rewards for exceeding targets.
  • Uncertainty regarding effort-performance links is a potential issue.

Purpose of the Study:

  • To investigate if provider uncertainty about effort-performance relationships causes unrewarded performance in incentive schemes.
  • To identify factors contributing to this uncertainty.

Main Methods:

  • Utilized data from the British Quality and Outcomes Framework (QOF).
  • Proxied general practitioners' (GPs) uncertainty using scheme experience and span of control.
  • Employed econometric analysis to assess the relationship between uncertainty and performance.

Main Results:

  • Found evidence that providers engage in financially unrewarded performance when facing uncertainty.
  • GP experience with the scheme and span of control were significant proxies for uncertainty.
  • Suggests that uncertainty can be a mechanism for payers to obtain uncompensated performance.

Conclusions:

  • Provider uncertainty about the effort-performance link in incentive schemes can lead to unrewarded effort.
  • This phenomenon may allow healthcare payers to acquire performance without additional financial compensation.
  • Understanding and mitigating this uncertainty is crucial for equitable incentive design.