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Usability evaluation of communication service robot for the elderly
Seon-Chil Kim1, Byoung-Kwon Lee2, Chang-Yong Kim2
1Department of Biomedical Engineering, School of Medicine, Keimyung University, Daegu 42601, Korea.
Journal of Back and Musculoskeletal Rehabilitation
|October 24, 2018
Summary
This study developed usability evaluation criteria for communication service robots to ensure safety and satisfaction for elderly users in Korea. The criteria cover safety, controllability, efficiency, and satisfaction, aiding robot design for seniors.
Area of Science:
- Gerontology
- Human-Computer Interaction
- Robotics Engineering
Background:
- The Republic of Korea is rapidly aging, entering a post-aged society by 2026.
- Increased demand for senior-friendly products necessitates quality improvements through usability evaluation.
- Poorly designed products pose significant risks to elderly users.
Purpose of the Study:
- To develop qualitative usability evaluation criteria for communication service robots.
- To enhance the quality and safety of senior-friendly products.
Main Methods:
- Selected communication service robots and target user groups (elderly around 60).
- Developed leading indicators, refined them through expert review and preliminary evaluations.
- Conducted small group tests and interviews with the elderly to finalize criteria.
Main Results:
- Established four key usability indicators: safety, controllability, efficiency, and satisfaction.
- Validated the reliability of these indicators across diverse elderly user groups.
- The criteria proved effective for evaluating communication service robots for seniors.
Conclusions:
- The developed indicators offer a comprehensive assessment of user experience for communication service robots.
- These criteria serve as a valuable tool for both elderly users and developers.
- Enhancing robot usability is crucial for supporting the aging population.
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