Patient satisfaction: Concept analysis in the healthcare context

Area of Science:

• Healthcare Management
• Patient Experience Research

Background:

• Patient satisfaction is a widely studied topic globally.
• A significant gap exists in the precise definition and exploration of patient satisfaction's core attributes within healthcare.

Purpose of the Study:

• To conduct a concept analysis to explore the attributes of patient satisfaction.
• To define patient satisfaction within the broader healthcare context.

Main Methods:

• The Rodgers method, an inductive approach to concept analysis, was employed.
• Systematic review and analysis of existing literature on patient satisfaction.

Main Results:

• Key attributes of patient satisfaction identified include provider attitude, technical competence, accessibility, and efficacy.
• Prerequisites such as patient expectations, demographics, personality, and market competition were noted.
• Consequences identified were improved patient compliance, clinical outcomes, loyalty, and referrals.

Conclusions:

• Healthcare is increasingly competitive, necessitating a focus on patient experience.
• Understanding patient perspectives is vital for service delivery and enhancing patient satisfaction.