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Applying participatory design to a pharmacy system intervention.

Apoorva Reddy1, Corey A Lester2, Jamie A Stone1

  • 1Social & Administrative Sciences Division at the University of Wisconsin Madison, School of Pharmacy, USA.

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|December 5, 2018
PubMed
Summary

Participatory design (PD) effectively engaged pharmacy staff and patients to create a patient-centered intervention prototype. This method yielded valuable insights but required significant time investment for session development and data analysis.

Keywords:
Community pharmacyDissemination and implementationHuman factors engineeringMedication safetyParticipatory designSystem redesign

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Area of Science:

  • Health Services Research
  • Human-Computer Interaction
  • Implementation Science

Background:

  • Stakeholder engagement is crucial for advancing patient-centered health care innovations.
  • Participatory design (PD) is a valuable method for developing interventions in complex settings like community pharmacies.

Purpose of the Study:

  • To outline a blueprint for utilizing PD in community pharmacy intervention design.
  • To detail the steps, advantages, and disadvantages of the PD method in this context.

Main Methods:

  • A six-session adaptive PD process was employed, involving pharmacy staff and older adult patients.
  • Key steps included problem identification, solution generation, prototyping, and iterative evaluation.
  • Researchers focused on tailored PD approach development, session preparation, data collection, and intervention design.

Main Results:

  • The PD process successfully generated a patient-centered prototype for a community pharmacy intervention.
  • Advantages included clarifying stakeholder issues, generating innovative solutions, and iteratively refining design ideas.
  • The primary challenge was the time-intensive nature of PD session development and data analysis.

Conclusions:

  • Participatory design facilitated the creation of a patient-centered prototype by incorporating stakeholder creativity and insights.
  • PD offers unique value for healthcare redesign research, particularly within community pharmacy settings.