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Identifying and Addressing Language Needs in Primary Care: a Pilot Implementation Study
Jessica E Murphy1, David Washington2,3, Ziming Xuan4
1Section of General Internal Medicine, Warren Alpert Medical School of Brown University, 245 Chapman Street, Suite 300, Providence, RI, 02905, USA. jessica_murphy1@brown.edu.
Protocols for medical interpreter use in primary care can enhance patient communication and satisfaction for those with Limited English Proficiency. However, inconsistent implementation highlights the need for further research and tailored support for healthcare teams.
Area of Science:
- Healthcare access and disparities
- Health services research
- Communication in healthcare
Background:
- Medical interpreters are crucial for patients with Limited English Proficiency (LEP) but are underutilized in primary care settings.
- There is a need for effective protocols to increase the use of medical interpreters in primary care.
Purpose of the Study:
- To evaluate a protocol for improving medical interpreter use in primary care.
- To identify barriers and facilitators to implementing interpreter services.
Main Methods:
- A protocol involving Medical Assistants (MAs) screening for language needs and arranging telephone interpreters was implemented in two pilot clinics.
- Qualitative interviews with MAs and providers were analyzed using modified grounded theory, linked to the PARiHS framework.
- Providers in pilot and comparison clinics were surveyed.
Main Results:
- Key themes included challenges with interpreter vendors, established team dynamics, and integrating time-sensitive tasks.
- Provider satisfaction with care (OR=12.7) and communication (OR=7.6) was significantly higher in pilot clinics compared to comparison clinics.
- Mixed responses to the protocol were observed, with a preference for in-person interpreters noted.
Conclusions:
- The protocol shows potential for improving patient care and communication, but implementation challenges persist.
- Language screening is complex, requiring further refinement of questions and procedures.
- Future interventions must consider health system changes, team dynamics, and staff training needs.
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