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Patient satisfaction in a Spanish burn unit
C Gómez Martín1, R A García Morato1, N de Los Reyes Cortés1
1Department of Plastic and Reconstructive Surgery and Burn Unit, Getafe Hospital, Madrid, Spain.
Burns : Journal of the International Society for Burn Injuries
|December 12, 2018
Summary
Patient satisfaction in a Spanish burn unit is high, particularly regarding subjective care quality. Objective areas like room conditions and discharge process need improvement to enhance overall patient experience.
Area of Science:
- Healthcare quality assessment
- Patient satisfaction research
- Burn care management
Background:
- Healthcare system reforms emphasize quality of care.
- Measuring patient satisfaction is crucial for burn service providers.
- Limited research exists on patient satisfaction in burn units and plastic surgery.
Purpose of the Study:
- To evaluate patient satisfaction within a specific burn unit.
- To identify key areas for service improvement in burn care.
Main Methods:
- Study conducted at Getafe University Hospital's Burn Unit (January 2014 - December 2016).
- Patient satisfaction assessed using the SERVQHOS questionnaire and Kano methodology.
- Voluntary, anonymous questionnaires at discharge; in-depth interviews with patients/relatives.
Main Results:
- 164 SERVQHOS questionnaires returned (58% response rate).
- High overall satisfaction (mean score 3.7/4), with 97% recommending the hospital.
- Subjective quality aspects (helpfulness, trust, courtesy) were highly rated; objective aspects (room conditions, discharge ease) require improvement.
Conclusions:
- Burn unit patients report high satisfaction, especially with subjective care elements.
- Satisfaction evaluation identifies strengths and weaknesses, guiding service improvement strategies.
- Regular assessment of patient satisfaction is recommended for burn units.
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