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Building Sustainable Supply Chains for Organizations Based on QFD: A Case Study
Zhifeng Wu1,2, Senjing Zhai3, Jiangtao Hong4
1Institute of Logistics Science and Engineering, Shanghai Maritime University, Shanghai 201306, China. wu_zhifeng@suibe.edu.cn.
Small and medium-sized enterprises (SMEs) can achieve sustainable supply chain management by focusing on key internal abilities. This study highlights waste avoidance, resource recycling, and sustainable exploitation as crucial for environmental and corporate responsibility.
Area of Science:
- Business Administration
- Environmental Science
- Operations Management
Background:
- Growing emphasis on environmental protection from stakeholders.
- Sustainable supply chain management is a key corporate responsibility and challenge for SMEs.
- Need for practical frameworks to guide SMEs in achieving sustainability.
Purpose of the Study:
- To investigate how a small and medium-sized enterprise (SME) can achieve sustainable supply chain management.
- To develop a performance measurement system for economic, environmental, and social aspects.
- To identify critical internal abilities for sustainable supply chain practices within SMEs.
Main Methods:
- Utilized Quality Function Deployment (QFD) and established a House of Quality (HOQ) model.
- Developed a performance measurement system with 59 secondary indicators across economic, environmental, and social dimensions.
- Employed Analytic Hierarchy Process (AHP) for indicator weighting and benchmarking for improvement targets.
Main Results:
- The HOQ model integrated various performance indicators for sustainable supply chains.
- AHP provided quantitative weights for each indicator, prioritizing key areas.
- Benchmarking established specific improvement goals for the enterprise.
Conclusions:
- Avoiding waste is a primary internal ability for sustainable supply chain management.
- Recycling resources is identified as a critical factor for SMEs.
- Sustainable exploitation practices are essential for long-term viability and responsibility.
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