Patient-reported experience after outpatient breast surgery.

Area of Science:

• Medical Research
• Patient Experience Studies
• Surgical Outcomes

Background:

• Growing emphasis on patient-centered care necessitates understanding patient experiences.
• Outpatient breast procedures are increasingly common, highlighting the need for optimized patient care.

Purpose of the Study:

• Identify factors contributing to a positive patient experience during outpatient breast procedures.
• Determine key drivers for improving overall patient satisfaction in this setting.

Main Methods:

• Retrospective analysis of 270 patients undergoing breast operations between July 2015 and December 2016.
• Utilized patient surveys completed within two weeks post-procedure.
• Employed univariate analyses and key driver analysis to identify significant factors.

Main Results:

• Patients with top surgeon scores were older and more likely to report no pain before discharge.
• A top surgeon score was strongly associated with a higher overall rating (30.8 times more likely).
• Key driver analysis pinpointed personal issues as the primary area for improvement.

Conclusions:

• Addressing personal issues, especially pain management, is crucial for achieving top outpatient ratings.
• Focusing on patient involvement in treatment decisions and overall needs can enhance the patient experience.
• Pain control is particularly important for younger patients undergoing breast procedures.