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Updated: Jan 31, 2026

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Patient and Parent Experiences of Care at a Pediatric Gender Service

Michelle A Tollit1,2,3, Debi Feldman1,2, Gabrielle McKie4,5

  • 1Department of Adolescent Medicine, Royal Children's Hospital Gender Service, Melbourne, Australia.

Transgender Health
|January 10, 2019
PubMed

Purpose: To explore experiences of care at the Royal Children's Hospital Gender Service (RCHGS). Methods: A total of 114 parents and 52 patients of the RCHGS completed an experience of care survey. Results: Most participants highly rated elements of the family-centered care and multidisciplinary team at RCHGS. The majority were satisfied with the RCHGS (parents: 88%, patients: 92%) and would recommend the service (parents: 95%, patients: 89%). Reductions in distress after participation in RCHGS were noted. Wait time was an area of dissatisfaction. Ideas for improvement concerned information giving, family support provision, and improving access to care. Conclusion: This study affirms the multidisciplinary family-centered model used at RCHGS.

Keywords:
access to careclinical caregender dysphoriagender identitymodel programstransgender

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