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Improving Digital Hospital Transformation: Development of an Outcomes-Based Infrastructure Maturity Assessment

Patricia Ah Williams1, Brendan Lovelock2, Tony Cabarrus2

  • 1Flinders Digital Health Research Centre, College of Science and Engineering, Flinders University, Adelaide, Australia.

JMIR Medical Informatics
|January 12, 2019
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Summary

A new Infrastructure Maturity Assessment framework helps digital hospitals evaluate their IT infrastructure and guide digital transformation. This tool enables benchmarking and identifies critical capabilities for improved healthcare delivery and patient safety.

Keywords:
capability maturity modellingdigital hospitalseHealthimplementationinformation infrastructuresmedical informaticssecurity

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Area of Science:

  • Health Informatics
  • Information Systems Management
  • Digital Health Transformation

Background:

  • Digital transformation in healthcare aims to improve quality, reduce costs, and enhance patient experience.
  • Effective digital transformation relies on robust information technology infrastructure and seamless information flow.

Purpose of the Study:

  • To address the lack of a standardized method for assessing hospital IT infrastructure capabilities for digital transformation.
  • To provide a framework for hospitals to benchmark their infrastructure and plan future investments in health information technology.

Main Methods:

  • Developed an assessment framework based on the Capability Maturity Model, tailored for healthcare.
  • Defined eight information systems maturity levels and associated technology infrastructure capabilities.
  • Mapped maturity levels to user experiences and deconstructed technology features required for each level.

Main Results:

  • The framework details 164 capabilities across five technology domains and eight maturity levels for hospital infrastructure.
  • It enables scoring of capabilities, domains, and overall infrastructure, identifying critical requirements for each maturity level.
  • The results characterize the hospital's information infrastructure's ability to support digital hospital operations.

Conclusions:

  • The Infrastructure Maturity Assessment framework allows digital hospitals to evaluate their infrastructure's maturity for digital transformation.
  • It facilitates international benchmarking, identifies infrastructure weaknesses, and justifies investments for improved functionality.
  • The framework guides hospitals in their digital transformation journey towards enhanced clinical and operational competency.