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Laboring lesbians: Queering emotional labor.

Amy J Tweedy1

  • 1a Skidmore College , Saratoga Springs , New York , USA.

Journal of Lesbian Studies
|January 15, 2019
PubMed
Summary

This study reveals how lesbian sexuality shapes workplace experiences in the service economy. It examines emotional labor, gender, and sexuality performance among gas station workers.

Area of Science:

  • Sociology of Work
  • Gender Studies
  • Queer Theory

Background:

  • The service economy centers the body in market transactions, making it a site of production.
  • Emotional labor is crucial in service roles for customer relationship development.
  • Assumptions of heteronormativity often overlook diverse sexualities in the workplace.

Purpose of the Study:

  • To enhance the concept of emotional labor by incorporating sexuality.
  • To conduct an intersectional analysis of presumed heteronormative workers.
  • To explore how gender and sexuality are performed and enacted by lesbian workers.

Main Methods:

  • Ethnographic examination of lesbians employed in gas stations.
  • Analysis of the intersection of sexuality, gender, and emotional labor.
Keywords:
Lesbiansemotional laborgas stationsqueer

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  • Exploration of worker interpretations, enactments, rewards, and punishments related to emotional labor.

    • Main Results:

    • Lesbian bodies in service labor inform, resist, play, and conform within workplace dynamics.
    • Sexuality significantly influences the enactment and experience of emotional labor.
    • Workers navigate and perform gender and sexuality in complex ways.

    Conclusions:

    • Sexuality is a critical, yet often unacknowledged, factor in understanding emotional labor.
    • The study complicates existing theories of emotional labor by centering lesbian experiences.
    • Workplace performance of gender and sexuality is fluid and context-dependent.