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Designing a Performance Measurement System for Accountability, Quality Improvement, and Innovation.

D David Persaud¹

¹Author Affiliation: School of Health Administration, Dalhousie University, Halifax, Nova Scotia, Canada.

The Health Care Manager

|January 15, 2019

Summary

This summary is machine-generated.

This article outlines a system for designing healthcare performance measures to assess strategic goals and identify change needs. It emphasizes accountability, a learning culture, and interdisciplinary teams for effective system development and utilization.

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Area of Science:

Healthcare Management
Performance Measurement Systems
Organizational Learning

Background:

Accountability and a dynamic learning culture are crucial for healthcare organizations.
Continuous improvement, learning, and innovation are foundational to organizational success.
Effective performance measurement is essential for strategic goal achievement and identifying change requirements.

Purpose of the Study:

To detail a system for designing performance measures.
To assess the achievement of healthcare organization strategic goals.
To identify organizational needs for change.

Main Methods:

Emphasizing accountability and a dynamic learning culture.
Utilizing an interdisciplinary team with physician and patient involvement.
Describing the process for framework, scope, domain, measure, and reporting mechanism determination.

Main Results:

A system for designing performance measures is detailed.
Guidelines for creating valid, reliable, and cost-effective measures are provided.
The utility of performance measures for professionals, managers, and administrators is maximized.

Conclusions:

A well-designed performance measurement system supports strategic goal achievement.
Interdisciplinary collaboration is key to developing effective performance measures.
Performance measures are vital tools for driving continuous improvement and innovation in healthcare.