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Updated: Jan 30, 2026

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Implementation of patient education software in an anticoagulation clinic to decrease visit times for new patient

Maika I Patino1, Peggy Kraus1, Martin A Bishop1

  • 1The Johns Hopkins Hospital, Baltimore, USA.

Patient Education and Counseling
|January 23, 2019
PubMed
Summary

Standardized warfarin video education reduced patient visit times in the clinic room by 25%. This approach to patient education did not affect comprehension or satisfaction, improving clinic efficiency.

Keywords:
AnticoagulationPatient counselingPatient educationPatient satisfactionVideo educationWarfarin

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Area of Science:

  • Pharmacology
  • Patient Education
  • Healthcare Management

Background:

  • Effective patient education on high-risk medications like warfarin is crucial for maximizing efficacy and safety.
  • Anticoagulation Clinics face challenges with prolonged lead times due to limited new patient appointment slots.

Purpose of the Study:

  • To assess the impact of standardized warfarin video education on new patient visit times.
  • To determine if video education could shorten in-clinic room visit duration and potentially increase appointment capacity.

Main Methods:

  • A standardized warfarin video education module was implemented for patients to view in the waiting area.
  • Data on in-clinic room time, education comprehension, and patient feedback were collected over three phases (pre- and post-intervention).
  • Ninety patient visits were analyzed to compare outcomes before and after video education implementation.

Main Results:

  • Patients receiving video education had significantly shorter in-clinic room visit times (39.4 min) compared to those who did not (52.4 min).
  • Two-thirds of post-intervention visits achieved the target 25% reduction in visit time.
  • No significant differences were observed in education comprehension or patient satisfaction between groups.

Conclusions:

  • Standardized video education effectively decreases in-clinic room visit times for patients on warfarin.
  • The implementation of video education can enhance clinic efficiency without negatively impacting patient understanding or satisfaction.