A metrics framework to get and keep management engaged.

Area of Science:

• Business Continuity Management
• Organizational Resilience
• Risk Management

Background:

• Executive support is crucial for sustainable business continuity, IT disaster recovery, and crisis management programs.
• Lack of consistent executive engagement can undermine program success.
• Business continuity management (BCM) practitioners rely on metrics to track progress and demonstrate value.

Purpose of the Study:

• To evaluate traditional metrics models for BCM and their effectiveness in securing executive support.
• To provide an in-depth overview of the Business Continuity Maturity Model (BCMM) as a tool for program assessment.
• To offer recommendations on using metrics to communicate organizational resilience and demonstrate value to stakeholders.

Main Methods:

• Review of traditional metrics models in business continuity and disaster recovery.
• In-depth analysis of the Business Continuity Maturity Model (BCMM).
• Comparative assessment of different metrics and their impact on executive engagement.

Main Results:

• Traditional metrics models have limitations in demonstrating program value to executives.
• The BCMM offers a rigorous framework for assessing organizational resilience and reporting on program maturity.
• Effective metrics can be used to articulate the value proposition of BCM initiatives.

Conclusions:

• Selecting appropriate metrics is vital for gaining and maintaining executive support in BCM.
• The BCMM provides a structured approach to measuring and communicating organizational resilience.
• Demonstrating value through metrics is key to ensuring the long-term success of BCM programs.