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Cultural Competences Gained Through an Education Program as Ethnic Patient Coordinator: A Qualitative Study
Dorthe S Nielsen1,2,3, Karen M Korsholm3, Ida Mottelson1
11 Center for Global Health, University of Southern Denmark, Odense, Denmark.
Summary
A new ethnic patient coordinator program improved healthcare professionals' cultural competences when caring for minority patients. This initiative fostered a more culturally sensitive hospital environment and reduced barriers for vulnerable patient groups.
Area of Science:
- Healthcare Education
- Cultural Competence in Medicine
- Health Disparities
Background:
- Healthcare professionals often lack the cultural knowledge and competence necessary to effectively care for patients from minority backgrounds.
- Addressing these gaps is crucial for equitable healthcare delivery and improved patient outcomes.
Purpose of the Study:
- To evaluate the impact of a specific cultural teaching program, the ethnic patient coordinator program, on healthcare professionals' self-perceived clinical competence.
- To assess changes in healthcare professionals' ability to manage encounters with minority patients.
Main Methods:
- A qualitative, practice-led research approach was employed.
- Data were collected through participant observation and semistructured interviews.
- Thirty healthcare professionals participated in the program.
Main Results:
- Participants reported enhanced skills in systematically reducing language barriers and overcoming prejudices.
- The program positively influenced patient-related practical skills and the overall practice culture.
- Colleagues' approaches to vulnerable minority patients were also positively affected.
Conclusions:
- The ethnic patient coordinator program demonstrated a significant positive impact on healthcare professionals' cultural competence.
- Implementing such programs can cultivate a more migrant-friendly and culturally competent hospital environment.
- These initiatives are vital for improving care for diverse patient populations.
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