Healthcare (Dis)connect - Letter to the Editor Re: Breton et al. (2018)

I applaud Breton et al. (2018) for their recent logic analysis on primary care centralized waiting lists (CWLs) in seven Canadian provinces, recently published in your journal. This is an important step towards better understanding the effectiveness of these approaches. Given the dire situation of primary care in many jurisdictions across Canada, CWLs deserve greater research attention. In particular, I agree with the authors' comments that future research should explore CWLs effectiveness from the patient perspective. I make these arguments as a researcher and a Canadian, who recently experienced the challenges with one of these systems first-hand.