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Video-Based Communication Assessment: Development of an Innovative System for Assessing Clinician-Patient
Kathleen M Mazor1, Ann M King2, Ruth B Hoppe3
1Meyers Primary Care Institute, University of Massachusetts Medical School, Reliant Medical Group and Fallon Health Plan, Worcester, MA, United States.
JMIR Medical Education
|February 3, 2019
Summary
A new Video-Based Communication Assessment (VCA) system was developed to efficiently evaluate and enhance clinician-patient communication skills. This innovative tool provides tailored feedback, addressing a key barrier in healthcare quality improvement.
Area of Science:
- Medical Education
- Health Communication
- Digital Health
Background:
- Effective clinician-patient communication is vital for quality, patient-centered healthcare.
- Significant challenges exist in assessing and providing feedback on clinicians' communication skills.
- A major barrier is the lack of an efficient, individualized assessment system.
Purpose of the Study:
- To describe the design and creation of the Video-Based Communication Assessment (VCA) system.
- To develop an innovative, flexible system for assessing and enhancing clinician communication.
- To address the need for efficient and meaningful feedback on communication skills.
Main Methods:
- Developed the VCA concept focusing on convenience, accessibility (multi-device), and case-based learning using video vignettes.
- Incorporated "patient voice" through crowdsourced ratings from analog patients.
- Designed for flexibility, allowing tailored content and providing robust feedback with examples and learning points.
Main Results:
- The Video-Based Communication Assessment (VCA) system has been designed and created.
- The system enables efficient sampling of clinician communication skills.
- It supports crowdsourced ratings and offers multifaceted feedback reports.
Conclusions:
- The VCA is a flexible and innovative system for assessing clinician-patient communication.
- It provides an efficient method for evaluating communication skills and delivering targeted feedback.
- This system has the potential to enhance healthcare quality through improved communication.
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