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Specific feedback makes medical students better communicators.

Cosima Engerer1,2, Pascal O Berberat1, Andreas Dinkel3

  • 1TUM Medical Education Center, TUM School of Medicine, Klinikum rechts der Isar, Technical University of Munich, Munich, Germany.

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|February 10, 2019
PubMed
Summary
This summary is machine-generated.

Specific, structured, and behavioral feedback significantly improved medical students' communication skills in a randomized controlled trial. This targeted feedback approach enhances learning in communication skills training (CST).

Keywords:
CSTCommunication skills trainingMedical educationRCTRandomized controlled trialSpecific, structured and behavior-oriented feedback

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Area of Science:

  • Medical Education
  • Communication Skills Training
  • Feedback Mechanisms

Background:

  • Feedback is crucial for developing communication skills.
  • Systematic investigation of specific feedback types in communication skills training (CST) is lacking.
  • This study addresses the need to evaluate structured, behavioral feedback in CST.

Purpose of the Study:

  • To investigate the effectiveness of CST integrating specific, structured, and behavioral feedback.
  • To compare behavioral feedback with general, experience-oriented feedback.
  • To assess the impact on undergraduate medical students' communication competencies.

Main Methods:

  • A randomized controlled trial (RCT) comparing CST with behavioral feedback (CST-behav) versus general feedback (CST-exp).
  • Undergraduate medical students were video-recorded pre- and post-assessment.
  • Communication skills were evaluated by independent raters and standardized patients (SPs).

Main Results:

  • Due to unequal baseline skill distribution, only within-group analysis of the intervention group (n=34) was performed.
  • Five of seven communication skill domains improved significantly based on independent rater evaluations.
  • Standardized patients noted a significant improvement in global communication skill evaluation.

Conclusions:

  • Within-group analysis indicates that specific, structured, and behavioral feedback enhances communication skills.
  • Further research is needed to confirm these findings with between-group comparisons.
  • The study supports the integration of targeted feedback in medical communication education.