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Diversity improves performance and outcomes.

L E Gomez1, Patrick Bernet2

  • 1Howard University College of Medicine, 520 W Street NW, Washington, D.C. 20059, USA.

Journal of the National Medical Association
|February 16, 2019
PubMed
Summary
This summary is machine-generated.

Workplace diversity in healthcare improves patient outcomes and financial performance. Investing in diversity, guided by evidence, maximizes returns and enhances innovation and team communication.

Keywords:
DiversityInnovationOutcomesProfitsRisk

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Area of Science:

  • Healthcare Management
  • Organizational Behavior
  • Health Services Research

Background:

  • Limited research exists on workplace diversity's impact within the healthcare sector.
  • Conflicting findings hinder evidence-based decision-making regarding diversity's link to quality and financial outcomes.
  • This review addresses the need for summarized research on diversity in healthcare and related professional skills.

Purpose of the Study:

  • To assess the association between diversity and innovation.
  • To evaluate the impact of diversity on patient health outcomes.
  • To determine the relationship between diversity and financial performance in healthcare.

Main Methods:

  • Searched medical and business indices for diversity studies published since 1999.
  • Included meta-analyses and large-scale studies linking diversity to financial or quality outcomes.
  • Focused on research within the healthcare industry or on related skills like innovation, communication, and risk assessment.

Main Results:

  • Most included reviews (16) showed positive associations between diversity, quality, and financial performance.
  • Diverse healthcare teams were linked to better patient outcomes.
  • Studies indicated diversity enhances innovation, team communication, and risk assessment, positively impacting financial performance.

Conclusions:

  • Workplace diversity can enhance both patient care quality and organizational financial results.
  • Strategic investment in diversity, informed by evidence, optimizes return on investment.
  • Future healthcare research should focus on quantifying diversity benefits for health outcomes, productivity, and revenue.