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Visit Duration Does Not Correlate with Perceived Physician Empathy.

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Summary
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Patient satisfaction is linked to physician empathy. Study finds surgeon stress, not wait times, impacts empathy ratings. Improved communication strategies are key for patient satisfaction.

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Area of Science:

  • Healthcare Quality
  • Patient Experience
  • Surgical Outcomes

Background:

  • Physician empathy significantly influences patient satisfaction.
  • Factors like wait time, time with surgeon, and surgeon stress may affect patient perceptions of empathy.

Purpose of the Study:

  • To assess how wait time, time with surgeon, and surgeon stress impact patient ratings of surgeon empathy.
  • To identify key drivers of patient perception of physician empathy.

Main Methods:

  • 114 patients prospectively enrolled across 6 surgeons.
  • Measured wait time, time with surgeon, patient-rated empathy (JSPPPE), and surgeon stress (Perceived Stress Score).
  • Utilized multilevel linear regression models to analyze associations.

Main Results:

  • Wait time and time with surgeon were not independently associated with perceived empathy.
  • Male gender, higher education, and higher surgeon stress were linked to lower perceived empathy.
  • More time with surgeon correlated with lower surgeon stress; follow-up and trauma visits reduced time with surgeon.

Conclusions:

  • Improved communication strategies, not just time, may enhance patient satisfaction.
  • Future research should focus on communication interventions to boost patient perception of empathy.