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Related Experiment Video

Updated: Jan 28, 2026

Assessing the Multiple Dimensions of Engagement to Characterize Learning: A Neurophysiological Perspective
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Engaging Leadership for Transformation.

Koh Huey Bing, Karen Koh

    World Hospitals and Health Services : the Official Journal of the International Hospital Federation
    |February 26, 2019
    PubMed
    Summary
    This summary is machine-generated.

    Tan Tock Seng Hospital (TTSH) implemented an Engaging Leadership framework to enhance staff value delivery, improving patient care. This approach fosters collective leadership for organizational excellence and better healthcare outcomes.

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    Area of Science:

    • Healthcare Management
    • Organizational Psychology
    • Leadership Studies

    Background:

    • The healthcare landscape is increasingly complex, demanding innovative approaches to organizational excellence.
    • Tan Tock Seng Hospital (TTSH) recognized the need to prioritize organizational health alongside patient care.
    • Delivering value to staff is crucial for enabling them to deliver superior patient value.

    Purpose of the Study:

    • To describe TTSH's journey in implementing an Engaging Leadership framework.
    • To demonstrate how this framework enhances value delivery to both staff and patients.
    • To explore the role of leadership in building human and social capital through engagement.

    Main Methods:

    • Development and implementation of an Engaging Leadership framework.
    • Focus on staff engagement as a driver for patient value.
    • Shifting leadership from a management to a leadership perspective (control to engagement, hierarchy to collective).

    Main Results:

    • The Engaging Leadership framework is anchored on staff and patient values.
    • Engagement builds human and social capital, leading to better-equipped and motivated staff.
    • Leaders are evolving towards a collective leadership model, fostering engagement at all levels.

    Conclusions:

    • Better people, engaged and equipped, lead to better patient care.
    • Collective leadership, built on engagement, is key to achieving organizational excellence in healthcare.
    • TTSH's framework demonstrates a successful model for enhancing staff and patient value through engaged leadership.