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The R.K. Khan Hospital Pharmacy Decongestion Project: An Innovative Partnership in Service Delivery.

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    This summary is machine-generated.

    R. K. Khan Hospital Pharmacy improved service delivery by partnering with community sites for medicine dispensing. This initiative reduced patient wait times and hospital congestion, benefiting nearly 24,000 patients monthly.

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    Area of Science:

    • Healthcare Management
    • Pharmaceutical Services
    • Public Health

    Background:

    • R. K. Khan Hospital Pharmacy faced challenges with service delivery and patient congestion.
    • High patient volumes at the hospital pharmacy led to extended waiting times.

    Purpose of the Study:

    • To evaluate a novel partnership model for dispensing chronic medicines.
    • To assess the impact of community-based medicine dispensing on service delivery and hospital congestion.

    Main Methods:

    • Established a partnership with 13 community facilities (halls, temples, churches) for medicine collection.
    • Patients received initial medication at the hospital and repeat supplies from convenient community venues.
    • Pharmacy staff managed pre-dispensing, transportation, and control of medicines.
    • Service utilized by approximately 24,000 patients per month.

    Main Results:

    • Significantly reduced congestion at the R. K. Khan Hospital Pharmacy.
    • Improved convenience and reduced waiting times for patients collecting repeat medications.
    • Facilitated efficient medicine dispensing through a decentralized community-based model.

    Conclusions:

    • The partnership model offers a successful strategy for enhancing pharmaceutical service delivery.
    • Community-based medicine dispensing is effective in alleviating hospital pharmacy congestion.
    • This approach creates a mutually beneficial system for patients and healthcare facilities.