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Can Clinical Empathy Be Communicated by Text Message? A Case Report.

Clement J Bottino^1,2, Karishma Manji³

¹Division of General Pediatrics, Department of Medicine, Boston Children's Hospital, Boston, Massachusetts.

Telemedicine Journal and E-Health : the Official Journal of the American Telemedicine Association

|February 27, 2019

Summary

This case report analyzed text messages for clinical empathy between a pediatrician and a mother of a medically complex child. The study found text messaging can convey empathy, offering benefits and limitations for pediatric care.

Keywords:

communication empathy primary care relationship telemedicine text message

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Area of Science:

Medical Communication
Pediatric Healthcare
Digital Health

Background:

Medically complex children require coordinated and empathetic care.
Text messaging is increasingly used in pediatric primary care communication.
Assessing clinical empathy in digital communication is crucial.

Observation:

A case report analyzed text message exchanges between a pediatric provider and a mother of a medically complex child.
The communication was evaluated for indicators of clinical empathy using a validated instrument.
Specific examples of empathetic and non-empathetic communication were identified.

Findings:

Text messages can demonstrate indicators of clinical empathy in pediatric primary care.
The study identified specific linguistic and contextual cues of empathy in the analyzed communication.
The validated instrument provided a structured method for evaluating empathy in this context.

Implications:

Text messaging may serve as a viable tool for fostering empathetic patient-provider relationships in pediatrics.
Understanding the nuances of digital empathy can inform best practices for telehealth and remote patient monitoring.
Further research is needed to explore the broader applicability and standardization of digital empathy assessment in healthcare.