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Published on: March 28, 2012
Impact of Supervisory Support on Turnover Intention: The Mediating Role of Burnout and Job Satisfaction in a
Sadaaki Fukui1, Wei Wu2, Michelle P Salyers3
1Indiana University School of Social Work, 902 West New York Street, Indianapolis, IN, 46202-5156, USA. sadafuku@iu.edu.
Abstract:
High rates of provider turnover are problematic for our mental health system. Research indicates that supervisory support could alleviate some turnover intention by decreasing emotional exhaustion (a key component of burnout) as well as by increasing job satisfaction. However, the potential mediation mechanisms have not been rigorously tested. Longitudinal data collected from 195 direct clinical care providers at two community mental health centers identified positive effects of supervisory support on reduced turnover intention through reduced emotional exhaustion. Job satisfaction was not a significant mediator. Supervisory support may help mitigate turnover intention through work-related stress reduction.
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