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Organisational culture: the hidden operand in clinical laboratories
Wee Leong Chang1, Jill Meyer1, Fabrice Merien2
1Department of Biomedical Sciences, Auckland University of Technology , Auckland, New Zealand.
Purpose:
The purpose of this paper is to present organisational cultural determinants that can influence total quality management (TQM) in clinical laboratories.
Design/Methodology/Approach:
This is a viewpoint paper using evidence provided by a literature research about cultural patterns using Competing Values Framework to explain the relationship between organisational culture and TQM.
Findings:
Cultural aspects likely to enhance creativity and innovation are considered as incentives in promoting cultural transformation. TQM in the average modern clinical laboratory requires a long overdue transformational change in values, culture and attitude.
Social Implications:
Valuing people, making up an organisation, is expected to enhance TQM.
Originality/Value:
This paper provokes a shift in thinking among traditional clinical laboratory managers and results in a win-win for both staff and total quality outcomes.
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