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Summary
This summary is machine-generated.

Implementing a Faculty Request System (FRS) in dental clinics significantly reduced student wait times and improved appointment punctuality. This digital solution enhances patient care and faculty efficiency by streamlining the approval process.

Keywords:
clinic managementcomputer applicationsdental educationdental school clinicinformation managementpatient safetypatient satisfaction

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Area of Science:

  • Dental Education
  • Health Informatics
  • Process Improvement

Background:

  • Dental students traditionally experienced significant delays due to in-person faculty approval seeking.
  • This inefficient process negatively impacted patient experience and faculty utilization.
  • A need existed to optimize student workflow and improve clinic operations.

Purpose of the Study:

  • To evaluate the impact of implementing a computerized Faculty Request System (FRS) in a dental school clinic.
  • To assess changes in student wait times, appointment punctuality, and overall clinic efficiency.
  • To explore quality improvement interventions enabled by FRS data.

Main Methods:

  • The Faculty Request System (FRS) was developed to computerize the faculty approval process.
  • Students remained with patients while using the FRS for approvals.
  • Time-stamped data from the FRS were analyzed over three years.

Main Results:

  • Student time away from patients decreased from 40.6 to 12.1 minutes.
  • Late appointments (15 and 30 minutes) were significantly reduced, with 30-minute late appointments eradicated.
  • On-time appointment starts increased, and the proportion of appointments starting 15 or 30 minutes late also rose, indicating a shift in scheduling patterns.

Conclusions:

  • The FRS effectively reduced student wait times and improved appointment timeliness.
  • Data analytics from the FRS enable data-driven decision-making for operational improvements.
  • The system enhances both the patient and student experience, alongside faculty utilization in dental clinics.