Related Experiment Video
Updated: Jan 26, 2026

Using Learning Outcome Measures to assess Doctoral Nursing Education
Published on: June 21, 2010
Quality as perceived by nursing professionals in an accredited specialized hospital
Luis Roberto Barbino Junior1, Larissa Gutierrez de Carvalho E Silva1, Carmen Silvia Gabriel2
1Universidade Estadual de Londrina, Department of Nursing. Londrina, Paraná, Brazil.
Objective:
To identify quality of service in an accredited specialized hospital according to nursing professionals' expectations and perceptions.
Method:
This is a cross-sectional quantitative study with the participation of 34 employees, conducted from August to October 2017 by administration of an adapted and validated version of the SERVQUAL scale.
Results:
The interviewees reported as their highest expectations the transmission of confidence and provision of safe services, the latter also turning out to be the best perception of service. Promotional materials were considered as the least important expectation. The perception with the lowest scores was related to the time of service delivery at the institution, which may be associated with specific factors. Safety of service was considered as the quality dimension with greater relevance.
Conclusion:
It is highlighted the importance of measures for maintenance of schedules and preservation of good forms of promotion, communication and team training.
Related Concept Videos
The Professional Nurse
Communication skills: These are critical characteristics, especially speaking and listening.
Hospitals-II
Nurses that work in...
Hospitals-I
Professional Values
The values that are the foundation of the nursing profession are altruism, autonomy, human dignity, and social justice.
First, altruism refers to the concern for the welfare and well-being of others without personal...
Perceiving Loudness, Pitch, and Location
Place theory, or place coding, suggests that different pitches are heard because various sound waves activate specific locations along the cochlea's basilar membrane. The brain determines the pitch of a sound by...
Special Staining Techniques

