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Related Experiment Video

Updated: Jan 26, 2026

The Social Dimension of Stress: Experimental Manipulations of Social Support and Social Identity in the Trier Social Stress Test
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Exploring group boundaries and conflicts: a social identity theory perspective.

Naike Bochatay1,2, Nadia M Bajwa1,3, Katherine S Blondon4

  • 1Unit of Development and Research in Medical Education, Faculty of Medicine, University of Geneva, Geneva, Switzerland.

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Conflicts within healthcare teams, driven by group identity, can hinder collaboration. Addressing these intergroup dynamics through inclusive practices is crucial for effective teamwork and professional well-being.

Keywords:
conflictsgroup processespowerqualitative researchsocial identity theory

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Area of Science:

  • Healthcare professional dynamics
  • Social psychology in medicine

Background:

  • Healthcare professionals self-categorize into groups with varying attitudes.
  • Social identity theory suggests these attitudes impact group processes and can lead to conflict, hindering collaboration.
  • The relationship between group processes, conflict, and teamwork in healthcare is not well understood.

Purpose of the Study:

  • To examine the interplay between group processes and conflicts among healthcare professionals.
  • To understand the consequences of these conflicts on clinicians.
  • To identify educational strategies to improve teamwork in healthcare settings.

Main Methods:

  • Semi-structured interviews were conducted with 82 physicians and nursing professionals at a Swiss academic medical centre.
  • Data analysis, guided by social identity theory, focused on interviews highlighting group processes and conflicts.
  • Analysis explored the links between group processes and conflicts, and their effects on healthcare professionals.

Main Results:

  • 52 conflict stories involving group processes were reported by 42 participants, primarily physicians.
  • Conflicts arose from group membership struggles and perceived power imbalances between groups.
  • Conflicts led to diminished self-efficacy, disillusionment, and negative intergroup perceptions among clinicians.

Conclusions:

  • Conflicts rooted in group processes can strengthen intergroup boundaries, challenging teamwork initiatives.
  • Creating more inclusive groups and promoting perspective-taking are potential strategies to mitigate intergroup conflict.
  • Educational strategies should consider social identity dynamics to foster better healthcare teamwork.