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Improving healthcare through process standardization: a general hospital case study.

Borut Rusjan1, Marko Kiauta2

  • 1Department of Management and Organisation, University of Ljubljana , Ljubljana, Slovenia.

International Journal of Health Care Quality Assurance
|April 25, 2019
PubMed
Summary

Process standardization through unification improves hospital performance by creating a common framework. Distinguishing process types aids in better process management and improvement strategies.

Keywords:
HealthcareProcess managementQuality managementStandardization

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Area of Science:

  • Healthcare Management
  • Process Improvement
  • Operations Research

Background:

  • Process standardization is crucial for enhancing efficiency and quality in healthcare settings.
  • Understanding theoretical constructs of process standardization is key to successful implementation.
  • General hospitals (GH) face unique challenges in standardizing complex patient care processes.

Purpose of the Study:

  • To analyze two theoretical constructs of process standardization: process variants unification and the distinction between standard, routine, and non-routine processes.
  • To evaluate the application and benefits of these constructs within a general hospital setting.
  • To determine if process standardization can improve process management by differentiating process types.

Main Methods:

  • A single case study of process standardization in a general hospital was employed.
  • The study analyzed the alignment of the hospital's standardization approach with the process variants unification construct.
  • Research assessed if standardization enabled process management improvements through the distinction of standard, routine, and non-routine processes.

Main Results:

  • The hospital successfully implemented a uniform basic patient comprehensive treatment process, fostering interdepartmental synergy, aligning with the process variants unification construct.
  • Uniform process activities were defined, reflecting the distinctions between standard, routine, and non-routine processes.
  • The case study demonstrated that process standardization, through unification, leads to improved performance and shared understanding.

Conclusions:

  • Process standardization via unification enhances performance by establishing a shared framework and improving process understanding.
  • Differentiating standard, routine, and non-routine processes offers valuable insights for process management, implementation, and measurement.
  • The application of theoretical constructs in process standardization can significantly improve practical process management for healthcare practitioners.