Validating the Press Ganey Questionnaire (Bahasa Melayu version).

Area of Science:

• Healthcare Quality Assessment
• Patient Satisfaction Measurement
• Health Services Research

Background:

• Patient satisfaction is a key indicator of healthcare quality.
• Validated instruments are crucial for accurate patient satisfaction assessment.
• The Press Ganey Questionnaire (PGQ) is widely used but requires validation in different linguistic contexts.

Purpose of the Study:

• To validate the Bahasa Melayu version of the Press Ganey Questionnaire (PGQ).
• To assess the reliability and validity of the PGQ among patients at Hospital Universiti Sains Malaysia (HUSM).

Main Methods:

• A cross-sectional study involving 252 patients at HUSM.
• Convenience sampling method was employed for patient selection.
• Structural equation modeling was used for data analysis, including exploratory and confirmatory factor analysis.

Main Results:

• Exploratory factor analysis reduced the PGQ from 21 to 17 items across four factors.
• Confirmatory factor analysis confirmed good model fit (χ²/df=1.764, CFI=0.952, TLI=0.941, RMSEA=0.073).
• The PGQ demonstrated convergent validity (AVE > 0.50) and excellent reliability (CR=0.966). The four factors were reclassified as 'during your registration,' 'hospital staff attitude,' 'doctor's attitude,' and 'overall assessment.'

Conclusions:

• The Bahasa Melayu version of the PGQ is a reliable and valid instrument for measuring patient satisfaction.
• This study represents the first validation of the PGQ in Southeast Asia, specifically for Malaysian respondents.
• The validated PGQ offers valuable insights for healthcare providers to enhance service quality and improve patient care, particularly in emergency departments.