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Lessons learned from piloting a pain assessment program for high frequency emergency department users.

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This study evaluated a program for high-frequency users of emergency departments (EDs) with chronic pain (CP). The program improved care and reduced ED visits, but challenges in service coordination and accessibility need addressing for future development.

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Area of Science:

  • Pain Management
  • Healthcare System Evaluation
  • Interdisciplinary Care

Background:

  • Chronic pain (CP) management is challenging, leading many patients to inappropriate emergency department (ED) visits.
  • High-frequency users (HFUs) of EDs often present with CP, indicating a gap in accessible care.
  • A Rapid Interdisciplinary Pain Assessment Program was developed for CP patients with ≥12 ED visits annually.

Purpose of the Study:

  • To evaluate the implementation and effectiveness of the Rapid Interdisciplinary Pain Assessment Program.
  • To identify strengths and areas for improvement to guide future program development and clinical trials.
  • To describe lessons learned for creating similar programs for high-frequency ED users with chronic pain.

Main Methods:

  • A qualitative evaluation using semi-structured interviews and focus groups.
  • Participants included patients, ED staff, primary care physicians, Pain Clinic physicians, and program staff (n=35).
  • Inquiries focused on program implementation, strengths, and areas needing improvement.

Main Results:

  • The program generally provided planned interdisciplinary assessments and individualized treatment plans.
  • Patients received education, pain management, substance use, and psychological treatments.
  • Perceived strengths included quick access, comprehensive plans, and interdisciplinary approach; challenges involved service coordination, accessibility, and patient-provider communication.

Conclusions:

  • The program demonstrated strengths in improving care for HFUs with CP and reducing ED utilization.
  • Challenges related to service coordination, accessibility, and communication require attention in program design.
  • Future programs should consider strategies like case management and enhanced inter-professional communication to optimize care for chronic pain patients.