Patient perceptions and interactions with their web portal-based laboratory results

Area of Science:

• Health Informatics
• Patient Engagement
• Digital Health

Background:

• The rise of patient-centered care and technology has increased the adoption of electronic patient portals (EPPs).
• Limited research exists on how patient access to laboratory results via EPPs influences healthcare and health behaviors.
• This study addresses the gap in understanding the impact of EPPs on patient health management.

Purpose of the Study:

• To explore the utilization of electronic patient portals (EPPs) for accessing laboratory results.
• To understand patient motivations for using EPPs to view their test results.
• To investigate the impact of EPP-based laboratory result access on patient health and behaviors.

Main Methods:

• Conducted semistructured interviews with 21 patients who accessed laboratory results through an EPP.
• Employed a grounded theory approach for the analysis of interview data.
• Focused on patient experiences and perceptions of using EPPs for health information.

Main Results:

• Patient interaction with laboratory results varied based on their comprehension.
• Reported benefits included increased convenience, fewer appointments, reduced anxiety, and enhanced engagement in healthcare.
• Some patients experienced increased anxiety when viewing alarming results, highlighting the need for clear interpretation.

Conclusions:

• Healthcare providers should ensure patients understand their laboratory results accessed via EPPs.
• Strategies to improve comprehension include provider commentary on results and directing patients to reliable resources within EPPs.
• Facilitating patient understanding of test results is crucial for leveraging EPPs to promote positive health changes.