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Parents welcome follow-up using mobile devices: A survey of acceptability at an Australian tertiary paediatric centre

Harry E Smallbone1,2, Thomas Fe Drake-Brockman1,2, Britta S von Ungern-Sternberg1,2,3

  • 11 Medical School, The University of Western Australia, Perth, Australia.

Anaesthesia and Intensive Care
|May 16, 2019
PubMed

Insights

Electronic follow-up via SMS offers an efficient alternative to telephone communication for pediatric patient management. Most parents surveyed expressed willingness to receive and respond to hospital SMS messages, supporting digital health integration.

Area of Science:

  • Digital Health
  • Pediatric Healthcare
  • Patient Communication

Background:

  • Effective patient follow-up is crucial for ongoing management and research.
  • Traditional telephone follow-up methods are resource-intensive and often have low success rates.
  • Electronic communication via mobile devices presents a viable alternative.

Purpose of the Study:

  • To assess parental and carer attitudes towards electronic follow-up methods.
  • To evaluate the feasibility of implementing digital communication strategies in pediatric care.
  • To identify preferred electronic modalities for patient follow-up.

Main Methods:

  • A survey was administered to 642 parents and carers at Perth Children's Hospital.
  • Data collected included demographics, mobile device ownership, and attitudes towards electronic follow-up.
  • Specific modalities assessed included SMS, online forms, and mobile applications.

Main Results:

  • Mobile phone ownership was nearly universal among respondents.
  • A high percentage of participants (93.2%) were amenable to receiving follow-up SMS messages.
  • A significant majority (80.3%) were willing to reply to SMS-based questions, while website and app usage showed lower enthusiasm.

Conclusions:

  • Electronic communication, particularly SMS, is a well-accepted method for pediatric patient follow-up.
  • The findings support the integration of digital communication tools into routine pediatric clinical practice.
  • SMS follow-up can enhance efficiency and potentially improve patient engagement in healthcare.

Keywords:
Follow-upanaesthesiamobile appspaediatricssmartphones

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