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Determinants of Parental Satisfaction with Nursing Care in Paediatric Wards-A Preliminary Report
Agnieszka Kruszecka-Krówka1, Ewa Smoleń2, Grażyna Cepuch3
1Department of Clinical Nursing, Institute of Nursing and Midwifery, Faculty of Health Sciences, Jagiellonian University Medical College, 31-501 Kraków, Poland. agnieszka.kruszecka-krowka@uj.edu.pl.
Insights
Parental satisfaction with pediatric nursing care is generally high. However, younger children, emergency admissions, and higher parental education were linked to lower satisfaction levels.
Area of Science:
- Pediatric Nursing
- Healthcare Quality
- Patient Satisfaction
Background:
- Parental satisfaction is a key indicator of healthcare quality in pediatric settings.
- Understanding factors influencing satisfaction is crucial for improving child and family-centered care.
- Nursing care quality directly impacts the overall patient experience for children and their families.
Purpose of the Study:
- To assess the key determinants of parental satisfaction with nursing care in pediatric hospital wards.
- To identify specific patient and family characteristics associated with varying levels of satisfaction.
- To provide data for enhancing nursing care strategies in pediatric departments.
Main Methods:
- A study involving 336 parents of hospitalized children in pediatric departments.
- Utilized the standardized
- EMPHATIC
- questionnaire, adapted for Polish conditions.
- Collected data on parental satisfaction with nursing care during pediatric hospitalizations.
Main Results:
- The overall mean parental satisfaction score was high, recorded at 4.19 points.
- Lower satisfaction was observed in parents of children under 6 years old.
- Parents of children admitted via emergency mode, with post-trauma diagnoses, and with higher education reported lower satisfaction.
- Parental age and sex, and duration of hospitalization did not significantly influence satisfaction levels.
Conclusions:
- Child's age, mode of admission, and parental education level are significant determinants of parental satisfaction with pediatric nursing care.
- Targeted interventions may be needed for specific subgroups of parents to improve satisfaction.
- Findings highlight areas for quality improvement in pediatric nursing services.
Abstract:
Background: The quality of medical services for a child and their parents are tantamount to a sense of satisfaction with care. Purpose: The assessment of determinants of parental satisfaction with nursing care in paediatric wards. Methods: The study covered 336 parents of children hospitalised in paediatric departments and was based on the "EMPHATIC" questionnaire, standardized and adapted to Polish conditions. Results: The mean score of the overall parental satisfaction was high, amounting to 4.19 points. The lower level of satisfaction with nursing care was reported in parents of children under the age of 6 years, admitted in an emergency mode with a diagnosed post-trauma condition and those with higher education. The duration of hospitalisation, sex and age of parents did not have an influence on the satisfaction with care. Conclusions: The age of the child, admission mode and education of respondents are determinants of parental satisfaction with nursing care.
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