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Challenges in Creating a Mobile Digital Tutor for Clinical Communications Training
Wayne Zachary1, Steven Bishop2, Janis Cannon-Bowers1
1Starship Health Technologies, LLC, 2250 Hickory Rd, #150, Plymouth Meeting, PA 19462, USA.
Applied Human Factors and Ergonomics Conference
|June 4, 2019
Summary
Physicians
Area of Science:
- Medical Education
- Health Disparities
- Human-Computer Interaction
Background:
- Effective doctor-patient communication is vital for quality healthcare.
- Health disparities in Type II Diabetes may stem from communication barriers related to race, culture, and socioeconomic status.
- Addressing these disparities requires improved clinical communication skills training.
Purpose of the Study:
- To introduce REPEAT (Realizing Enhanced Patient Encounters through Aiding and Training), a digital tutor designed to improve physician-patient communication.
- To enhance physicians' general and disparities-focused clinical communication skills.
- To discuss human factors and design solutions within the REPEAT system.
Main Methods:
- Utilizes a digital tutor named REPEAT.
- Employs simulated patient encounters with computer-generated Synthetic Standardized Patients (SSPs).
- Integrates customized, context-sensitive, learner-focused scaffolding to augment virtual learning.
Main Results:
- REPEAT provides a structured approach to improving clinical communication skills.
- The system facilitates experiential learning through virtual patient interactions.
- Authoring tools allow for efficient content creation and adaptability.
Conclusions:
- Digital tutors like REPEAT can effectively train physicians in patient communication.
- Addressing communication barriers can help mitigate health disparities.
- The REPEAT system's design facilitates scalability and transferability to diverse learning contexts.
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