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Enhancing Clinical Librarian Work Processes and Communicating Service Impact with REDCap and Data Visualization
1a Children's Healthcare of Atlanta , Atlanta , Georgia , USA.
Medical Reference Services Quarterly
|June 8, 2019
Summary
Clinical librarians streamlined request management and workflow using REDCap and SAS. This improved service reporting and demonstrated library value in a pediatric healthcare setting.
Area of Science:
- Health Informatics
- Library and Information Science
- Healthcare Management
Background:
- Staffing changes necessitated workflow optimization for clinical librarians.
- A large pediatric healthcare system faced challenges in managing shared library service requests.
Purpose of the Study:
- To describe the implementation of REDCap and SAS for managing clinical librarian requests.
- To enhance the capture of user statistics and reporting of library service value.
Main Methods:
- Implementation of REDCap (Research Electronic Data Capture) for request intake.
- Utilization of SAS (Statistical Analysis System) for data analysis and reporting.
- Development of streamlined shared workflow protocols for clinical librarians.
Main Results:
- Improved efficiency in managing user requests.
- Comprehensive capture of user statistics for service evaluation.
- Enhanced reporting capabilities to demonstrate the value of library services.
Conclusions:
- REDCap and SAS effectively improved clinical librarian workflow and request management.
- Enhanced data capture and reporting provide measurable insights into library service impact.
- The implemented system successfully conveyed the value of library services within the pediatric healthcare system.
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