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Forgo or Go for One? The Unavailable Effect in Non-comparable Choice Sets
Frontiers in Psychology
|June 28, 2019
Summary
Understanding consumer behavior when products are unavailable is key. Activating a "which-to-buy" mindset increases purchase intention for remaining items, unlike a "whether-to-buy" mindset.
Area of Science:
- Consumer Psychology
- Behavioral Economics
- Marketing Science
Background:
- Consumer choice behavior is significantly influenced by the availability of options.
- Understanding the psychological underpinnings of consumer responses to unavailable items is crucial for retailers.
- Goal-related mindsets theory provides a framework for analyzing consumer decision-making processes.
Purpose of the Study:
- To investigate the impact of unavailable options on consumer purchase behavior within non-comparable choice sets.
- To explore the role of goal-related mindsets (which-to-buy vs. whether-to-buy) in moderating responses to product unavailability.
- To identify boundary conditions and practical applications for managing consumer mindsets in retail environments.
Main Methods:
- Four between-subject experiments were conducted to test the hypotheses.
- Study 1 established the link between consumer mindset and purchase choice with unavailable options.
- Studies 2, 3, and 4 examined underlying mechanisms (construal level) and boundary conditions (shopping cart state, payment type).
Main Results:
- Consumers with an activated 'which-to-buy' mindset exhibited higher purchase intention for remaining options compared to those with a 'whether-to-buy' mindset.
- An empty shopping cart activated the 'whether-to-buy' mindset, reducing purchase intention, moderated by habitual purchase behavior.
- Using gift cards (vs. gifted cash) activated the 'which-to-buy' mindset, increasing purchase intention, particularly for products high in feasibility.
Conclusions:
- Retailers can strategically manage consumer mindsets by optimizing the presentation of unavailable information.
- Activating the 'which-to-buy' mindset can mitigate the negative impact of unavailable options and boost sales of remaining products.
- Insights offer practical guidance for both online and offline retailers to enhance sales strategies under conditions of product unavailability.
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