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The Second Act: Seeking Best Practices for Encore Worker Management.

Pam A Boyle1

  • 1University of Maryland University College, Adelphi.

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|July 11, 2019
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Summary

Managers can bridge the knowledge gap created by retiring Baby Boomers by hiring encore workers. Implementing best practices supports retaining experienced talent and organizational knowledge capital.

Keywords:
Agency theoryBaby BoomersEncore workersHuman capitalManagersOrganizational cultureSuper’s amended career development theoryTransformational learning

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Area of Science:

  • Human Capital Management
  • Organizational Psychology
  • Generational Workforce Dynamics

Background:

  • The Baby Boomer generation's retirement creates significant knowledge gaps in the workforce.
  • Gen X and Millennial generations may lack the numbers or experience to fill these gaps.
  • Encore workers offer a solution to retain human capital and mitigate knowledge loss.

Purpose of the Study:

  • To identify processes managers can use to close knowledge gaps.
  • To explore strategies for hiring and retaining Baby Boomers seeking encore jobs.
  • To enhance organizational knowledge capital through experienced worker integration.

Main Methods:

  • Systematic review of 32 published articles and four dissertations.
  • Application of Super's amended career development theory.
  • Thematic analysis of gathered evidence.

Main Results:

  • Development of best practices for managers to hire encore workers.
  • Identification of strategies to close generational knowledge gaps.
  • Framework for increasing organizational knowledge capital.

Conclusions:

  • Managers should implement best practices to hire and retain encore workers.
  • Support for Baby Boomers includes skills assessments and revised HR policies.
  • Reverse-mentoring and training are crucial for both managers and encore workers.