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Re-orienting health systems through a commissioning approach: finding solutions for improved consumer engagement
Karen Gardner1, Helen Dickinson2, Katie Moon2
1Public Service Research Group, University of New South Wales, PO Box 7196, Canberra, BC, 2610, Australia. karen.gardner@unsw.edu.au.
Abstract:
As many developed health systems grapple with the reorientation of their systems to those that are commissioning led, consumer engagement has emerged as an important theme. Despite many governments asserting the importance of consumer engagement in commissioning, an evidence base is yet to be developed to support this approach. This paper identifies the challenges and gaps in the literature relating to consumer engagement and commissioning, before setting out five potential solutions to these challenges. Ultimately, consumer engagement needs clarity of purpose and any approach should be tailored to context. Effective client involvement needs time and investment. To embark on such a process without this effort can be counterproductive.
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