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Published on: April 19, 2019
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Online Provision of Part D Medication Therapy Management Program Information
Zongtian Tong1, Catherine E Cooke1, Nicole J Brandt1
11University of Maryland School of Pharmacy, Baltimore.
Journal of Managed Care & Specialty Pharmacy
|July 27, 2019
Summary
Medicare Part D sponsors provide MTM program information online, but only 51% of websites fully comply with Centers for Medicare & Medicaid Services (CMS) requirements. This impacts beneficiary awareness and participation in medication therapy management programs.
Area of Science:
- Health Services Research
- Health Informatics
- Pharmaceutical Policy
Background:
- Beneficiary participation in Medication Therapy Management (MTM) programs is low, potentially due to limited awareness and understanding.
- The Centers for Medicare & Medicaid Services (CMS) mandates Medicare Part D sponsors to offer online MTM program information.
- Previous studies indicated low compliance rates with CMS website requirements.
Purpose of the Study:
- To assess Medicare Part D sponsors' adherence to CMS-required and suggested MTM website elements.
- To evaluate the inclusion of National Institute on Aging (NIA)-recommended elements for older adult website usability.
- To identify gaps in online MTM program information provided by Part D sponsors.
Main Methods:
- A random sample of 184 Medicare Part D plan contracts was selected for website analysis.
- Websites were reviewed for compliance with CMS-required, CMS-suggested, and NIA-recommended elements.
- Descriptive statistics analyzed compliance rates at the contract and category levels.
Main Results:
- Out of 106 analyzed MTM websites, only 51% met all 14 CMS-required elements.
- Compliance with the CMS-suggested element (accessibility within two clicks) was 79%.
- 46% of websites complied with the 4 NIA-recommended elements for older adults.
Conclusions:
- Medicare Part D sponsors are publishing MTM program information online, but full compliance with CMS guidance is lacking.
- Significant opportunities exist to improve MTM website content and usability to enhance beneficiary engagement.
- Addressing compliance gaps can improve awareness and understanding of MTM services.
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